Question 1

How much does RentMetrics cost — and what if I don't like it?

Accepted Answer

RentMetrics starts at $19 a month for the Starter tier (1-3 properties), scales to Growth and Portfolio tiers as your portfolio grows, ships with a 14-day free trial, and is backed by a 30-day money-back guarantee — so the worst case is you walk away in the first month with a refund and you keep every report you exported. You're never charged before the trial ends, and the guarantee is no-forms, no-questions.

Question 2

Is my financial data secure — and where is it stored?

Accepted Answer

Yes. Your data is encrypted at rest, transmitted over TLS in transit, retained for the minimum period required to meet Australian Tax Office record-keeping obligations, never sold or shared with third-party marketers, and hosted on Australian infrastructure so your records stay within Australian jurisdiction. We treat your data with the same standard we'd want for our own.

Question 3

How long does setup take — and do I need an accountant?

Accepted Answer

Most property managers finish setup in under an hour: import a CSV of your last six months of bank statements, RentMetrics matches each row against the ATO-tagged default categories, you confirm a few one-off entries, and the dashboard is live. You don't need an accountant — the default categories match the ATO labels your accountant uses, so when BAS rolls around you hand them an export instead of a shoebox.

Question 4

Can I take my data out — and what happens to it if I leave?

Accepted Answer

Your data is yours. You can download a full CSV or JSON export of every property, transaction and report from settings at any time — no support ticket, no waiting period. If you decide to delete your account, we purge the row completely; what you export before deleting is yours to keep forever.

Question 5

What happens to my data if I cancel — and is the refund really no-fine-print?

Accepted Answer

Cancellation is two clicks from settings: you trigger an export-first shutdown — RentMetrics emails you a full CSV / JSON archive, then closes the account — so cancellation does not equal data loss. The 30-day money-back guarantee sits on top of that: if RentMetrics doesn't find you a recoverable deduction in your first 30 days, email us and we refund every cent, no forms, no questions, no fine print.

Rent collection software FAQ —
five objections, answered before you start a trial.

The five questions we hear most before sign-up

Still on the fence?

Rent collection software FAQ —five objections, answered before you start a trial.